Topicus

Upon arrival at the GP out-of-hours service, patients register using the registration kiosk. They can do so by entering their date of birth and postcode or by scanning an identity document (identity card, driving licence or passport).

The registration system checks VIPLive's SpoedEPD to verify whether the patient has an appointment and determine their urgency category. Patients classified as U1 or U2 are directed immediately to the reception desk. For all other urgency categories, the system asks an additional screening question to establish whether the patient's symptoms have worsened. If so, they are also directed immediately to the reception desk.

If the patient's symptoms remain unchanged, their arrival is automatically registered, and a clear message appears on the screen instructing them to take a seat in the waiting area.

The GP out-of-hours service retains full control over the registration process. The system allows you to easily configure how to handle late arrivals, walk-in patients without an appointment, whether identity document scanning is mandatory, and any additional services.

Because the patient’s details are verified, you comply with the legal requirement to check patient identity. Identity documents are read only; no copies or images are stored, in line with privacy legislation.

The patient is automatically marked as ‘present’ in VIPLive spoedEPD, so there is no need to switch between different systems. In addition, an extra urgency check is carried out. This means the registration kiosk does not simply support check-in; it forms part of the wider identification and triage process.